FAQs

FAQs

Find quick answers to our top queries. Patrons may also consult our Technology Guides for more detailed advice and walk-throughs.

 

Expand All | Collapse All

GCCCD has deployed Single Sign-On. Students, faculty, and staff will utilize their @gcccd.edu email address to access Self-Service, Canvas, GCCCD email, campus computers, printing, and Library database materials.

Usernames are in the form of either firstname.lastname@gcccd.edu or firstinitial.lastname@gcccd.edu, depending upon when you became a student.

Faculty/staff credentials are provided to the user during employee onboarding.

You may find your username in the Welcome email sent shortly after applying to the school. If you do not know your username, any Student Services office (Admissions, Counseling, Financial Aid, etc.) or Help Desk may look you up.

Note: Students applying after April 2025 will use their first initial; students enrolled prior to April 2025 will use their first name.

There can be exceptions to the above. Please see our Passwords and Accounts guide for details.

You have a single password for Self-Service, Canvas, GCCCD email, campus computers, Wepa printing, campus Wi-Fi, and Library database materials. It must be changed at least once a year, and must be 16 characters or more.

For new students, the password was sent to you in a Welcome email after you applied. You will be required to update it to a new 16+ character password upon first use.

Faculty/staff credentials are supplied during employee onboarding.

Users that have two-step verification enabled may reset their own passwords. To reset your password for Self-Service, Canvas, GCCCD email, Self-Service, campus computers, and Library databases password, please use the Microsoft Password Reset tool.

Note: Users without two-step verification will receive a "password reset not registered" error, and must contact their campus Help Desk.

To use the reset tool:

  1. Navigate to the password reset tool linked above.
  2. Enter your GCCCD email.
  3. Follow the prompts on screen.
  4. Create a new password/phrase that is at least 16 characters long, and hasn't been used in the last 10 cycles. It also cannot include your name/username.
  5. You will receive a confirmation in your personal email upon success.

Find detailed information about the reset process here: Reset your work or school password using security info.

This depends upon your account. Your primary accounts (@gcccd.edu) is locked after too many invalid login attempts are made. It will be unlocked automatically after a short period of time. Further invalid login attempts will cause your account to lock again.

Note: Note: If you previously connected to the Grossmont Wireless network, immediately forget the network on your device before proceeding. A bad Wi-Fi password can rapidly lock you out of your account again.

If you know your password, wait ten minutes and try again. If you do not know your credentials, check our Technology Guides or search for username or password in our Frequently Asked Questions. If you need help, contact the Help Desk.

You must contact the District IT Help Desk so they may verify and unblock you.

You may email District IT (helpdesk@gcccd.edu) or call the IT Help Desk at (619) 644-7547 for assistance.

Yes! Your GCCCD email is also your login for multiple resources including Self-Service, campus computers, and the Library databases.

Student email usernames are either firstname.lastname@gcccd.edu or firstinitial.lastname@gcccd.edu. depending on when you registered. Find out more on our Passwords and Accounts guide page.

You may login directly to our Outlook instance here: Sign in to Outlook. Use the same credentials as you do for Self-Service.

Learn more about student email by viewing the District Email Help page.

You may update your password at any time by following the instructions in our Update Email Password guide. Please note the different process for updating a good/known password and resetting a bad/forgotten one.

Note: You must update your password through Outlook.com or on a campus PC if you receive notice it is expired or about to expire. Passwords must be 16 or more characters and not contain your name/user name.

Go to the District's homepage and choose the Canvas link in the top-right corner of the page or in the menu.

Use the same credentials as you do for Self-Service -- your @gcccd.edu email and password.

If you wish to bookmark the page for easy access, the correct url for our Canvas login page is: gcccd.instructure.com.